Shepherd Support
How can we help?
Get help with server connections, Shepherd Pro, Live Activities, or a privacy request.
Contact support
Email contact@kotoro.click with the app version, your device model, and a description of what happened. Do not include passwords, private keys, or terminal contents.
Connection help
Confirm that the host and port are reachable from your current network, then verify the SSH host key before saving a machine. Private-network hosts may require their VPN to remain connected.
Shepherd Pro subscriptions
Purchases are billed and managed by Apple. Use Restore Purchases in Shepherd if an active subscription is not detected. You can change or cancel a plan in Apple subscription settings.
Privacy and data requests
Read the Shepherd Privacy Policy for details about local storage, optional iCloud sync, and Live Monitoring. Email support for a privacy request or help disconnecting monitoring.